Privacy policy

Last updated: November 18, 2024

Welcome to First Dental Supplies, LLC. Guarding the privacy and safety of your data is very important to us. This Privacy Policy ("Policy") is meant to help you understand how we collect, use, and share the information you provide to us when you visit our website. 

Please read it carefully and review this Policy as your use of this website means you have consented to this Policy. You should also read our Terms of Service which set out the contract between you and First Dental for the use of our Services. 

The Information We Collect About You and How We Collect It 

This privacy policy covers our use of information that can or could be used to identify you ("Personal Information"). We need to collect and use certain Personal Information to provide the Services to you and fulfill the promises we make to you in the Terms of Service. More details about how we use the information is found below. 

The information we collect falls into three groups: (1) the information that you may choose to voluntarily provide to us while using our Services (described below under "Information You Provide to Us" and (2) information collected automatically as a result of your use of our Services (described below under "Information Collected Automatically"); and (3) information collected from third parties (described below under "Information Collected From Others"). 

Information You Provide to Us

There are several circumstances in which you may choose to voluntarily provide certain Personal Information to us. For example: 

When you sign up for our Services, you give us Personal Information voluntarily by providing it to us. That information includes but is not limited to the username you choose to use for our services, your name, address, and your Dental license number or DEA number. 

You may also voluntarily give us Personal Information when you make a purchase through us, subscribe to our emails, newsletters, enter promotions, or communicate with us. Depending on which of these Services you use, that may include your name, address, phone number, email address, Dental license number or DEA number, and your product purchase/return/exchange information. 

You may also voluntarily provide us with Personal Information if you fill out a form on our Site that requests such information (e.g., submitting a Take Down Request). 

You may also voluntarily provide us with Personal Information when you send an email message to any firstdentalsupplies.com email address published on our Site or when you use the Chat feature of our Site. When you use such features, we retain the contents of your messages or chats, your email address, and any information you provide to us through those communications such as your name, your contact preferences, and any response we send back to you. 

First Dental engages with customers on multiple social media platforms (e.g., Facebook, Instagram and LinkedIn). If you contact us on one of our social media platforms, request customer service via social media or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. Your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

When you make a purchase using our Services, you will be required to provide a valid credit card number or other payment information.

Currently, our payment processor is Shopify Payments. Shopify Payments uses and processes your payment information in accordance with its own privacy policy. We encourage you to read Shopify Payments’ policy. Importantly, neither First Dental nor its vendors will collect, use, or store the credit card number you provide when making a purchase on our site.

There may be other circumstances in which you chose to give us Personal Information. However, we ask that you never send us any highly sensitive Personal Information (such as protected health data or Social Security numbers) through our website.

Information Collected Automatically

Like most web-based services, we (or our service providers) may automatically collect Personal Information from your browser or your device when you use the Site. For example we may collect and use your IP address, browser type, operating system, location information, the web page you were visiting before accessing our Services, the pages on our Site which you browsed or the features you used, and the time spent on those pages or features, the links on our Site that you click on, device and advertising identifiers, and your purchase history to understand who is using our Services and how.

Cookies and Other Information

First Dental use several different automated technologies to operate our Site, communicate with our customers, and ensure we are effective in our advertising. For example, we use "cookies", which are small text files that are placed on your computer or device by a Web server when you access our Services. We may place and access cookies and similar technologies on your computer or device, which are known as "first party cookies". Cookies may also be placed and accessed by third parties, which are known as "third party cookies" and are described below.

We use cookies to monitor aggregate usage and web traffic of our Services, customize and improve our Services, help you navigate our Services, deliver content specific to your interests and deliver advertisements to you. 

We also use "web beacons" (also known as web bugs, pixel tags, or clear GIFS) which are small graphics with a unique identifier that may be included on our Services for example to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on a user's hard drive or device, web beacons are typically embedded invisibly on web pages (or in an email). 

We use the following types of cookies: 

  • Strictly Necessary Cookies: These are cookies that are essential to enable you to use the Services, for example moving around our websites and using their features (e.g. cookies that enable you to log into the Services). 
  • Performance Cookies: These are cookies which collect information about how and when you and other visitors interact with our Services (e.g. pages viewed most often) and the information collected by these cookies is used to improve how our Services work. 
  • Functionality Cookies: These are cookies that allow our Services to remember choices you made (such as your login information) and provide you with content and features which are customized to you. 
  • Advertising Cookies: These are cookies which are used to deliver advertisements to you about products available from First Dental which are more relevant to you and your interests. We may also share this type of information with third parties for these purposes.

 The types of cookies described above may be "session cookies" or "persistent cookies". Session cookies are only stored on your device whilst you are using the Services, and are deleted when you log off from the Services or close your browser. Persistent cookies remain on your device for a period of time after you log off from the Services or close your browser. 

Third Party Cookies

Some cookies may be placed by third parties when you use the Services as some third party service providers that we engage (including third party advertisers) may place their own cookies on your hard drive or device. These cookies may provide information to those third parties about your browsing habits. Some also help to serve you with advertisements which are more relevant to you.

For example, our websites use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses non-operational cookies, which are text files placed on your computer to help the website analyze how visitors use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. At our request, Google will use this information for the purpose of evaluating how the website is used, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings Feature on Google. By clicking Ads Settings, you will be taken out of this Website and to Google where you can control the information Google uses to show you ads. In addition, you can use Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics. You can also find more information about Google Analytics here. 

Similarly, we use the Facebook pixel service. The Facebook pixel is an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions you take on other websites. We use it to make sure our advertising on Facebook is shown to the right people and is effective. When you visit our website and take an action, this triggers the pixel which reports this action to Facebook. You may opt out of the collection and use of your information for ad targeting by visiting the Digital Advertising Alliance's Consumer Choice Tool. 

First Dental reserves its rights to use other third party cookies or tools not listed here in this Policy. Should you wish to know the cookies being used on our Site at any particular time, we encourage you to use free tools such as Ghostery that will provide you with a list of all cookies as well as the ability to block or prevent them from being used. 

Cookies Settings

Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. However, if you don't accept cookies, you may not be able to access all portions or features of the Services. 

While you may disable the usage of cookies through your browser settings, First Dental currently does not respond to a "Do Not Track" signal in the HTTP header from your browser or mobile application due to the lack of industry standard on how to interpret that signal. 

Information Collected from Others

In addition to the information, you provide to us and the information we collect automatically, we collect data that's publicly available. For example, information you submit in a public forum (e.g., a blog, chat room or social network) can be read, collected or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances. 

We also obtain information provided by third parties. For instance, we obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information). 

How We Use Your Personal Information 

We use the personal information we obtain about you to: 

Provision of the Services. Create and manage your Account, provide and personalize our Services, process purchases made through our Site, and respond to your inquiries. 

Order fulfillment. Fulfill and manage purchases, orders, payments and returns/exchanges; respond to requests for information about our products and services on our website, or to otherwise serve you; connect with you regarding customer service via our chat and support center, or on social media platforms; provide services such as a shopping list; conduct a transaction where we collect information required by law (for example, when purchasing anesthetics); and allow you to search for products and check prices, provide product ratings and reviews, track your orders, and update information. 

Communicating with you. Communicate with you, including by sending you emails about your transactions and Service-related announcements. 

Promotion. Promote our Services and send you tailored marketing communications or advertisements about products, services, offers, programs and promotions available from First Dental and measure the success of those campaigns. For example, we may send different marketing communications or advertisements to you based on what we think may interest you given information we hold about you.

Advertising. Analyze your interactions with our Services and third parties' online services so we can tailor our advertising to what we think will interest you.

Customizing the Services. Provide you with customized services. For example, we use your location information to determine applicable sales taxes or display accurate date and time information when customer service agents chat with you electronically. We use cookies and similar technologies for this purpose. You can review detailed information about our use of cookies above.

Improving our Services. Analyze and learn about how the Services are accessed and used, evaluate and improve our Services (including by developing new products and services and managing our communications) and monitor and measure the effectiveness of our advertising.

Security. Ensure the security and integrity of our Services.

Third party relationships. Manage our vendor and partner relationships.

Enforcement. Enforce our Terms of Service and other legal terms and policies.

Protection. Protect our and others' interests, rights and property (e.g., to protect our Users from abuse).

Complying with law. Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law.

Third Parties We Share Your Information With

We will not share any Personal Data that we have collected from you or regarding you except as described below:

Information Shared with Our Services Providers.

We engage service providers to work with us to administer and provide the Services you use. As part of that they may process your Personal Information on our behalf. These service providers have access to your Personal Information only for the purpose of performing services on our behalf, in compliance with this Privacy Policy. The service providers we use help us to: 

  • run, operate, and maintain our Site through third party platform and software tools; 
  • run email campaigns;
  • perform website marketing analytics; and
  • provide assistance or tools for technical and customer support.

Some service providers may also collect information directly from you (for example, Shopify Payments, our payment processor, may request your billing and financial information) in accordance with their own privacy policy. Such service provider does not share your financial information, like credit card number, with First Dental, but it may share limited information with us related to your purchase, like your zip or postal code. 

Information Shared with Other Users or Visitors to Our Site.

When you post product reviews or rate products on our Site, we will share certain Personal Information with other users or visitors to our Site. This Personal Information includes your user name and the contents of your product review or product rating.

 Information Shared with Third Parties.

At times, First Dental engages third- party contractors, service providers, and other vendors to help us accomplish our business objectives. When First Dental discloses personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. There are other circumstances where we are required by law to disclose personal information to third parties such as public authorities. 

Disclosures for business purposes:

Notwithstanding anything to the contrary in our other privacy notices, we restrict the use of your personal information shared with our vendors for business purposes.

Sale:

Never does First Dental, sell personal information.

We may disclose your personal information for a business purpose to the following categories of third parties:

    • Our subsidiaries and affiliates
    • Third parties to whom you authorize us to disclose your personal information in connection with products or services we provide to you.
    • B2B Customers
    • Business Partners
    • Customer Service Representatives
    • Executive/Board of Directors
    • External Agencies
    • External Auditors
    • Finance/Accounting Teams
    • Internal Auditors
    • Internal Employees on a need-to-know basis
    • Legal, Compliance, and Regulatory-Quality Teams
    • Operations/Maintenance Teams
    • Public Authorities/Government Bodies
    • Sales/Marketing Teams, Representatives, or Agents
    • Service Providers and Vendors, such as for advertising or marketing purposes, internet service providers, data analytic providers, operating systems and platforms, and social networks. 

In the preceding twelve (12) months, First Dental may have disclosed personal information for the following business purposes: 

    • Processing Interactions and Transactions
    • Managing Interactions and Transactions
    • Performing Services
    • Research and Development
    • Fulfilling Regulatory Requirements and Quality Assurance
    • Security
    • Debugging 

We engage with third-party contractors, service providers, and other vendors for certain services. If the engagement involves the transmission of personal information, First Dental directs the service provider to treat that data consistent with legal requirements. A contract to protect personal information should be executed before any data is disclosed. 

In certain circumstances, First Dental may be required to disclose personal information when required by law, when required to protect our legal rights, or in an emergency where the health or security of an individual is endangered.

We may also disclose personal information in the context of any sale or transaction involving all or a portion of the business. 

Information Disclosed for Our Protection and The Protection of Others.

We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We only share information about you to government or law enforcement officials or private parties when we reasonably believe necessary or appropriate: (a) to respond to claims, legal process (including subpoenas and warrants); (b) to protect our property, rights, and safety and the property, rights, and safety of a third party or the public in general; and (c) to investigate and stop any activity that we consider illegal, unethical, or legally actionable. 

Information Disclosed in Connection with Business Transactions.

Information that we collect from our users, including Personal Information, is a business asset. If we are acquired by a third party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Information, will be disclosed or transferred to a third party acquirer in connection with the transaction.

How We Protect Your Information

While no service is completely secure, we have a security team dedicated to keeping personal information safe. We maintain safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing of the Personal Information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities.

How You Can Access Your Information

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways: 

  • If you have created a firstdentalsupplies.com account, you can log in to review and update your account information, including contact, billing, shipping, and licensing information. 
  • Email hello@firstdentalsupplies.com or message (407) 842-0743 M-F 9am-5pm EDT with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available. 

How You Can Opt-Out of Certain Uses of Your Information 

Telephone
If you do not wish to receive promotional message, Email hello@firstdentalsupplies.com or message (407) 842-0743 M-F 9am-5pm EDT with your first and last name and telephone number to opt out. This opt out does not apply to phone calls necessary to complete a transaction you request (e.g., confirmation of delivery address). 

Email
First Dental may send promotional emails such as weekly specials and other various products and services. If you don't want to receive this information, you can opt out at any time. Simply visit the "My Account" section of the site and under "Manage Email Subscriptions" simply click on the button which reads "Click Here to Unsubscribe". 

Cookies
Advertising Alliances Opt-out: In addition to adjusting the appropriate settings in your browser described above, many advertising companies that may collect anonymous information for targeted advertising purposes are also members of the Digital Advertising Alliance or the Network Advertising Initiative. Both of these organizations provide directions on how individuals can opt-out from targeted advertising by their members. You can find more information on these opt-out capabilities on www.aboutads.info and www.networkadvertising.org.

Links to Other Websites

This Privacy Notice applies to this Website only. The Site may contain links to websites and services provided by third parties (e.g., Facebook, LinkedIn, Instagram). Any information you provide on or to third-party websites or services is provided directly to that third party and is subject to that third party's policies governing privacy and security. This Privacy Notice does not apply to these websites or services. The fact that we link to a website is not an endorsement, authorization or representation that we are affiliated with that third party, nor is it an endorsement of their privacy or information security policies or practices. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. We are not responsible for the content or privacy and security practices and policies of third-party websites or services. We encourage you to learn about third parties' privacy and security policies before providing them with personal information. 

Data Transfer

This website is hosted and operated in the United States, and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using this Website you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country. 

Children

This Site is not directed toward individuals under the age of eighteen (18), and we request that such individuals do not provide Personal Information. Additionally, we do not knowingly collect or maintain Personal Information from anyone under the age of 18 through the Site. If we become aware that someone under 18 has provided us with Personal Information through the Site, then we will delete this information from our files. If you are the parent or legal guardian of a person under 18 who you believe has provided Personal Information to First Dental through the Site, please send an email to First Dental at hello@firstdentalsupplies.com to have that person's information deleted. 

Changes To This Privacy Policy

We may revise this Policy from time to time. You can see when the last update was by looking at the "Last Updated" date at the top of this page. We encourage you to review this Policy from time to time so that you may stay informed about our collection, use, and disclosure of Personal Information through the Site. 

Contact Information

If you have any questions or comments about our policies, please contact us here. 

The California Consumer Protection Act ("CCPA")

The following section on CCPA, Cal. Civ. Code 1798.100 et seq., applies to California residents who have certain rights regarding the personal information (as defined in the CCPA) collected by First Dental. 

Definitions

  1. "Personal information" or "PI" is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. 
  1. "Consumer" is a California resident, a natural person who is a California resident for other than a temporary or transitory purposes, or someone who is domiciled in California but is currently outside the State for a temporary or transitory purpose. 
  1. "Sale" means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by First Dental to another business or a third party for monetary or other valuable consideration. 

Notice at Collection Regarding PI Collection and Use

You have the right to receive notice of the categories of PI we collect; the purposes for which we use PI; whether we disclose, “share” PI to “service providers” or “third parties,” as those terms are defined in the CCPA; and the criteria we use to determine the retention period for the PI we collect. The categories we use below to describe PI are those enumerated in the CCPA. We collect this PI for the purposes described in the How We Use Your Personal Information section above. You also have the right to receive information about PI we have disclosed for business purposes and/or sold and to which categories of recipients during the preceding 12 months: 

Personal Information

 Source

Disclosed

Sold/Shared

Recipients

Personal Identifiers: Name, phone number, email address, business name, contact address, dental license or DEA number, and user name and password, if you open an account, social media handle and basic account information when you interact with us through social media, unique numerical identifier assigned by first-party cookies, IP address, and device and advertising identifiers.

You

Yes

Yes

Suppliers, Service Providers who operate our Website, provide technical or customer support, provide analytics, and run email campaigns. Third-party advertising cookies and marketing partners

Payment Information: Payment card information for purchases through our Site.

You

Yes

No

Payment Processors

Protected Classifications: We do not collect information about your age, gender, racial, ethnic origin, or other protected classifications.

N/A

N/A

N/A

N/A

Commercial Information: When you engage in transactions with us, we create records of goods or services purchased or considered, as well as purchasing history.

You

Yes

Yes

Suppliers, Third Parties, and Service Providers who operate our Website, provide technical or customer support, provide analytics, and run email campaigns

Biometric Information: We do not collect information about your physiological, biological, or behavioral characteristics.

N/A

N/A

N/A

N/A

Geolocation Information: As described above, we collect your IP address automatically when you use our Site. We may be able to determine your general location based on the IP address.

You

No

Yes

Advertisers

Internet or Electronic Network Activity Information: We collect information about your browsing and search history on our Site, your interactions with advertisements, browser type and operating system, and the web page you were visiting before accessing our Services.

You

Yes

No

Service Providers who operate our Website, provide technical or customer support, provide analytics, and run email campaigns

Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information: If you contact us by phone, we may record the call. We will notify you at the beginning of the call if a call is being recorded.

You

Yes

No

Service Providers who assist with customer support

Inferences Drawn About You: We may analyze your behavior on our Site and purchases that you make to draw inferences about your preferences.

You

No

No

N/A

Sensitive Data: We collect information from third parties that may include sensitive data such as information that reveals racial or ethnic origin, religious beliefs, sexual orientation, health condition or diagnosis, or citizenship or immigration status.

Third parties

No

No

N/A

 

We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such information, (3) internal operational needs, and (4) any need for the information based on any actual or anticipated investigation or litigation. 

Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. We restrict service providers from using personal information for any purpose that is not related to our engagement. 

Special Information for Nevada Residents

Residents of the State of Nevada have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. At this time, First Dental does not engage in such sales. If you are a Nevada resident and you would like more information about our data sharing practices, please email hello@firstdentalsupplies.com. 

Contact Information

Please contact us if you have questions or wish to take any action with respect to information to which this privacy policy applies.

Email: hello@firstdentalsupplies.com 

Telephone: (407) 842-0743 

Mail: 17808 Sharp Pummelo Aly, Winter Garden, Florida, 34787