Shipping policy

Processing Time: Orders are processed within 1 business day after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. Custom or special-order items may require additional processing time.

Domestic Delivery: Delivery time depends on your location and the shipping method selected at checkout. Puerto Rico, Hawaii, Alaska, and the U.S. Virgin Islands may be subject to additional shipping fees.

International Shipping: We ship internationally. Delivery times for international orders vary depending on the destination country and customs processing. Import duties, taxes, and customs fees are not included in the product or shipping price and are the sole responsibility of the customer. These charges are determined by your local customs authority and must be paid by the recipient. We recommend checking with your country's customs office for details before ordering. Orders refused or abandoned due to unpaid customs charges are subject to our Refund Policy, minus any shipping costs incurred.

Tracking: Once your order ships, you'll receive an email with tracking so you can follow delivery in real time.

Delays: We are not responsible for delays caused by the carrier, customs, weather, holidays, or other circumstances outside our control. While we're committed to efficient service, unforeseen circumstances may occur.

Wrong Address: Please double-check your shipping address at checkout. Orders returned to us due to an incorrect or incomplete address may require the customer to pay reshipping costs.

Contact Information: Thank you for choosing First Dental Supplies. Please contact us at hello@firstdentalsupplies.com if you have any questions about shipping.