Refund policy
We want you to be confident in every purchase. This policy explains how returns, exchanges, and refunds work at First Dental Supplies.
Return window: You have 15 days from the date you receive your item to request a return. Requests made after 15 days cannot be accepted.
Conditions for a return: To be eligible, the item must be unused, in its original condition, and in its original sealed, unopened packaging. You must also provide your receipt or proof of purchase. For reasons of quality and patient safety, we cannot accept items whose packaging has been opened, tampered with, or that show signs of use.
How to start a return: Email us at hello@firstdentalsupplies.com with your order number and the item you'd like to return. If your return is approved, we will reply with instructions on where and how to send your package. The customer is responsible for return shipping costs. Items sent back without an approved return request will not be accepted.
Non-returnable items: The following cannot be returned or refunded:
- Custom, special-order, or personalized products
- Items with opened, unsealed, or damaged packaging
- Sale or promotional items
- Gift cards
Damaged, defective, or wrong items: Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us within 5 days of delivery at hello@firstdentalsupplies.com with photos, and we will make it right at no cost to you (replacement or full refund).
Exchanges: The fastest way to get what you need is to return the eligible item and place a new order once your return is approved.
Refunds: Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method. Please note your bank or card issuer may take additional time to post the refund.
Contact: Questions about a return? Email hello@firstdentalsupplies.com.